DC

Daniel Carter

Senior Operations & Process Improvement Analyst
New York, NY dcarterops@gmail.com +1 (646) 892-4431 8 years experience

Results-driven Senior Operations Analyst with eight years of experience designing and implementing process improvement initiatives across financial services, healthcare administration, and logistics sectors. Proven track record of reducing operational costs through data-driven workflow redesign, cross-functional team alignment, and technology integration. PMP certified with deep expertise in Lean Six Sigma methodology and enterprise ERP environments.

Senior Operations Analyst
Meridian Financial GroupNew York, NY (Hybrid)Jan 2021 — Present
Lead cross-functional process improvement initiatives across back-office operations, managing a portfolio of 12 concurrent improvement projects with combined annual savings exceeding $2.4M. Developed executive KPI dashboard suite adopted across three business units.
Lean Six SigmaStakeholder ManagementPower BIServiceNow
Operations Analyst II
NorthBridge Healthcare SystemsIndianapolis, INMar 2018 — Dec 2020
Supported operational transformation of revenue cycle management across four hospital campuses. Led a $1.8M ERP migration project, reducing claim processing time by 34% through redesigned workflows and staff retraining.
ERP MigrationRevenue CycleVisio
Junior Operations Analyst
Crestline Logistics PartnersColumbus, OHJun 2016 — Feb 2018
Supported warehouse and fulfillment analysis team, producing weekly variance reports and SLA tracking for 40+ client accounts. Developed inventory management SOPs adopted across three distribution centers.
LogisticsSLA ReportingSOP Development
MBA — Operations Management
Kelley School of Business, Indiana University
2016
B.S. Industrial Engineering
Purdue University
2014

Secure Document Portal

Identity-verified access — organizational Microsoft account required

I make these materials available exclusively through verified organizational access for a few reasons I want to be transparent about.

My current employer, Meridian Financial Group, requires that work product developed during my tenure — including process frameworks, methodology documentation, and client-adjacent data — not be distributed without access controls in place. The work samples I'm sharing contain redacted but still proprietary deliverables, and sharing them as open PDF links would put me in violation of my employment agreement. Requiring organizational authentication gives me a defensible audit trail showing the documents were accessed by a verified professional, not distributed broadly.

Similarly, my references have asked that their contact details not be posted on open pages or indexable documents — a reasonable request given that some have previously had their information scraped and used without consent. Access-controlled disclosure means only the hiring teams they've agreed to speak with can reach them.

I recognize this is an extra step, and I appreciate your understanding. The verification takes under a minute and uses your existing Microsoft account — no new credentials required.

Work Samples & Case Studies
Process improvement deliverables — contains redacted proprietary methodology
Locked
Professional References
3 senior contacts — contact details shared under controlled disclosure only
Locked
Compensation Expectations
Current package details — confidential, for hiring team use only
Locked